Client Care & Complaints

Our aim is to offer all our clients an efficient and effective service at all times. We hope that you will be pleased with the work we do for you.

However, if you are not satisfied with any aspect of our work, or if you have a complaint about our bill, and you feel unable to resolve the problem with the person dealing with your file or the head of the relevant department then please contact our Client Care and Complaints Partner, Tracey Baker. Tracey can be contacted by writing to her at 63-65 Bretonside, Plymouth, PL4 0BD or by emailing her at tb@woollcombeyonge.co.uk, or by telephoning her on 01752 827946.

We will acknowledge any complaint within 2 working days and ensure it is fully investigated and responded to within 21 days of receipt.

If you are not satisfied with our handling of your complaint you can ask the Legal Ombudsman to consider the complaint. Normally you will need to bring a complaint to the Legal Ombudsman within six months of receiving a written response from us about your complaint. The contact details for the Legal Ombudsman are:

Legal Ombudsman
PO Box 6806
Wolverhampton WV1 9WJ

Tel:  0300 555 033

Email:   enquiries@legalombudsman.org.uk

Website:  www.legalombudsman.org.uk

Conveyancing client

"As a family we found the service provided to us was delivered with ’empathy’ and was in fact ‘outstanding’, we would most certainly recommend Woollcombe Yonge to friends.”