Who Can You Complain To If You Are Unhappy About What We Have Done with your Information?
Woollcombe Yonge LLP is a Limited Liability Partnership incorporated in England & Wales and operate under the trading name of Woollcombe Yonge.
Woollcombe Yonge LLP is registered with the Information Commissioners Office, registration number Z6075262 and complies with all aspects of the Data Protection Act 1998.
What Information Will We Collect from You?
We will only collect information from you that is relevant to the matter we are dealing with. In particular we may collect the following information from you which can be defined as ‘personal data’:-
- Personal details (name, address, date of birth)
- Family lifestyle and social circumstances
- Financial details
- Personal activities of the person details who we are processing
We may also collect information which may be sensitive and can be referred to as a special category and this could include:-
- Physical and mental health details
- Racial or ethnic origin
- Religious beliefs or other beliefs of a similar nature
- Details of criminal convictions
How Will We Use Your Information?
We will mainly use your information for the provision of legal advice and this is necessary for the performance of the contract between us.
We May Also Use It For
- Administering any accounts
- Processing your bank/credit card details in order to obtain payment
- The prevention and detection of fraud
- Market Research
- Credit reference checks (where appropriate)
- Leal compliance
Who Will We Share Your Information With?
Under our Code of Conduct there are very strict rules about who we can share your information with and this will normally be limited to other people who will assist with your matter. This may include:-
- Medical Experts
- Private Investigators
- Healthcare professionals
- Social and Welfare Organisations
- Courts and Tribunals
Where you authorise us we may also disclose your information to your family, associates or representatives and we may also disclose your information to debt collection agencies if you do not pay our bills.
How Long Will We Keep Your Information For?
We will keep your information throughout the period of the time we work for you and in accordance with our file closing and storage requirements which will be notified to you at the conclusion of your case.
We may retain sufficient personal data for a reasonable further period of time to ensure we are able to comply with our professional obligations in relation to conflict of interest checks.
What Rights Do You Have?
We request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you, please write to the Managing Partner at Woollcombe Yonge Solicitors, 63-65 Bretonside, Plymouth, PL4 0BD.
If you believe that any information we are holding is incorrect or incomplete, please write or email us as soon as possible and we will promptly correct any information found to be incorrect.
If you are unhappy about how we use your information then initially you should contact the Managing Partner and if your complaint remains unresolved then you can contact the Information Commissioners Officer details available at www.ico.org.uk.
Tracey Baker, the Partner responsible for this policy which will be reviewed annually.
"As a family we found the service provided to us was delivered with ’empathy’ and was in fact ‘outstanding’, we would most certainly recommend Woollcombe Yonge to friends.”