Residential Conveyancing Client Co-ordinator
At Woollcombe Yonge Solicitors, our Residential Conveyancing department specialises in a wide range of property matters, delivering exceptional client service throughout the conveyancing process. We are seeking an enthusiastic and organised Client Co-ordinator to join our busy, friendly, and supportive team.
This is an excellent opportunity for someone with strong administrative and client care skills who enjoys working in a fast-paced environment and takes pride in providing first-class support to colleagues and clients alike.
About the Role
As a Client Co-ordinator, you will provide vital secretarial and administrative support to our Residential Conveyancing team, helping to ensure transactions progress efficiently and clients receive an excellent service throughout their matter.
The successful candidate will be highly organised, proactive, and able to manage multiple tasks while maintaining a high level of accuracy and professionalism.
Key Responsibilities
- Receiving and forwarding incoming telephone calls to the administration line and reception.
- Taking messages and dealing with routine enquiries that do not require legal advice.
- Liaising with clients, solicitors, estate agents, lenders, and other professionals by telephone, email, correspondence, and in person.
- Preparing correspondence, attendance notes, and new enquiry documentation.
- Maintaining accurate records and carrying out data entry on internal systems.
- Opening new files in accordance with the firm’s procedures and compliance requirements.
- Managing filing systems and ensuring files are maintained in accordance with Lexcel and CQS standards.
- Implementing and adhering to the firm’s file management and file review procedures.
- Assisting with diary management for members of the Residential Conveyancing department and maintaining the central conveyancing diary.
- Undertaking time recording for work carried out and assisting fee earners when required.
- Supporting the preparation, updating, and maintenance of precedent documents.
- Carrying out general administrative duties, including scanning, photocopying, and document management.
- Attending departmental meetings and contributing positively to the team.
- Promoting and representing the firm professionally at all times.
- Undertaking any other duties reasonably requested by the Head of Department or Managing Partner.
About You
The ideal candidate will have:
- Excellent organisational and time management skills.
- Strong communication and interpersonal abilities.
- A professional and friendly telephone manner.
- Excellent attention to detail and accuracy.
- Strong IT skills and confidence using case management systems and Microsoft Office applications.
- The ability to prioritise workloads and work effectively under pressure.
- A proactive and flexible approach to work.
- Previous administrative, legal support, or customer service experience would be advantageous, although full training will be provided.
If you are highly organised, enjoy working with people, and are looking to develop your career within a busy Residential Conveyancing department, we would love to hear from you.
Job Type: Part time and full time applicants welcome.
Salary: Remuneration is competitive and dependent upon experience.
Experience: at least 1 years’ experience in an administrative role.
Location: Plymouth, PL4 0AJ.
Why work for us?
You will be joining a well-established firm with a history dating back 250 years.
We are very much aware that our staff are vital to the success of our business. Our office is in the Sutton Harbour area of Plymouth’s City Centre, close to the sea and all local amenities, and we have recently undergone a huge renovation.
We strive to employ talented, commercially minded people who are committed to our vision of how clients should be treated and how quality legal services should be delivered. We want staff to have a “work hard play hard” approach to life and we want them to take responsibility and challenge themselves to reach their full potential. We pride ourselves on the levels of training we provide for our staff and the fact that we support anyone who wishes to train to achieve higher qualifications.
We adopt the approach that “we are all in this together” and that we all have a responsibility to work hard together as a team to achieve the goals of the business.
What to expect working at Woollcombe Yonge:
- A supportive and friendly working environment.
- The opportunity to work within a respected and established law firm.
- Generous holiday allowance of 25 days per year
- PLUS public holidays
- PLUS an extended Christmas break
- Work / life balance is encouraged
- Full time hours are 35 hours a week (Our office hours are 9am-5pm with 1 hour for lunch)
- City centre location close to the sea and all amenities
- Death in Service insurance cover
- Employee Assist Programme (EAP)
- Annual flu vaccinations and eyesight tests are available
- Progression and training opportunities
- Company pension scheme
- Annual Christmas party
- Team socials
- On site Mental Health First Aiders and Wellbeing champions
- As much tea & coffee as you can drink!
How to Apply: Interested candidates should submit their CV and a cover letter detailing their experience and suitability for the role to our Managing Partner, Joe Cunningham JMC@wysolicitors.co.uk and Head of Department Alicia Hopkins, AH@wysolicitors.co.uk
Woollcombe Yonge LLP is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Note: This job description is intended to provide a general overview of the position and is not an exhaustive list of duties and responsibilities